Privacy Policy

Overall Goal

Pangea abides by the applicable data protection and privacy laws and understands the importance of respecting website visitors’ and clients’ privacy.

We make it our upmost priority to protect your personal information and ensure that it is continuously safe and secure. Pangea protects your personal information from:

  • Leakage
  • Loss
  • Tamper

Pangea also safeguards all content and material that is delivered to you as part of our services. We ensure that no content, material or translation memory is copied or duplicated for any other client.

Please be aware that our Privacy Policy may change from time to time so make sure to review it regularly. By using our website and services, you agree to be bound by the terms set here forth.


Information Collected

Pangea collects and processes specific data about you when you visit our website or use our services. They include:


    1. Data regarding how you use our site such as the pages you view, your time spent on the site and your location (country, city). This traffic data helps us learn more about our site visitors.
    2. Data you provide when registering with our services such as name and email address.
    3. Data provided when you communicate with us.
    4. Your company data such as Name and About details.



Why Pangea Collects this Data

Your information is collected by us in order to provide our services to you in the most efficient way. Other reasons include:


  1. To provide you with data requested by you with regards to our services.
  2. To provide you with information regarding any changes to our website or services.
  3. To provide accurate content services and allocate precise translation memory.

You are under no obligation to provide us with this information however without it, we may not be able to provide you with our some or all of our services.


How we store and secure information we collect

We use XTRF & HubSpot to host the information we collect, and we use technical measures to secure your data. While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. We will respond to requests about this within a reasonable timeframe.


How long we keep information

How long we keep information we collect about you depends on the type of information, as described in further detail below. After such time, we will either delete or anonymize your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.


Information: We retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations and to continue to develop and improve our Services. Where we retain information for Service improvement and development, we take steps to eliminate information that directly identifies you, and we only use the information to uncover collective insights about the use of our Services, not to specifically analyze personal characteristics about you.


Marketing information: If you have elected to receive marketing emails from us, we retain information about your marketing preferences unless you specifically ask us to delete such information. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created. ​


Disclosing Information

Depending on the product or service in question and particular restrictions on sensitive information, personal information may be disclosed to:


Service providers and specialist advisers to us who have been contracted to provide us with administrative, financial, insurance, research or other services (any of whom may be within or outside the European Economic Area) Credit providers, courts, tribunals and regulatory authorities as agreed or authorized by law.


Pangea will not disclose your personal information to third parties unless:


  1. The business is sold to another buyer
  2. It is demanded by specific laws or regulations that we disclose it
  3. We are working to enhance fraud protection
  4. It is required by third parties who supply us with services.

We strive to protect your information from other parties and ensure that it is not shared, sold or rented. ​


Content and Translation Memory Protection

Please note that any content or material produced by us within our services is constantly protected from other clients and third parties. All content produced by us is uniquely created for you only and is never duplicated for any other client. Each client has their own Translation Memory that is individual to them and never disclosed or shared with any other client.


How to access and control your information

You have certain choices available to you when it comes to your information. Below is a summary of those choices, how to exercise them and any limitations. We will respond to requests about this within a reasonable timeframe.


You have the right to request a copy of your information, to object to our use of your information (including for marketing purposes), to request the deletion or restriction of your information, or to request your information in a structured, electronic format.


Your request and choices may be limited in certain cases: for example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we or your administrator are permitted by law or have compelling legitimate interests to keep. Where you have asked us to share data with third parties, you will need to contact those third-party service providers directly to have your information deleted or otherwise restricted. If you have unresolved concerns, you may have the right to complain to a data protection authority in the country where you live, where you work or where you feel your rights were infringed.


Request that we stop using your information: In some cases, you may ask us to stop accessing, storing, using and otherwise processing your information where you believe we don’t have the appropriate rights to do so. Where you gave us consent to use your information for a limited purpose, you can contact us to withdraw that consent, but this will not affect any processing that has already taken place at the time. You can also opt-out of our use of your information for marketing purposes by contacting us, as provided below. When you make such requests, we may need time to investigate and facilitate your request. If there is a delay or dispute as to whether we have the right to continue using your information, we will restrict any further use of your information until the request is honored or the dispute is resolved.


Updating your information

You may inform us at any time that your personal details have changed or that you wish to delete personal information we hold about you by emailing us at legal@pangea.global


We will change or delete your personal information in accordance with your instructions, except to the extent that we are required to hold your personal information for regulatory or legal purposes, to provide you with the services you have requested or to maintain adequate business records.


Use of Cookies

Cookies are small files of information, which often include a unique identification number or value, which are stored on your computer’s hard drive as a result of you accessing this website. The purpose of this information is to provide you with a more relevant and effective experience on this website, including presenting web pages according to your needs or preferences. Cookies are frequently used on many websites on the internet and you can choose if and how a cookie will be accepted by changing your preferences and options in your browser. You may not be able to access some parts of this site if you choose to disable the cookie acceptance in your browser, particularly the secure parts of the website. We therefore recommend you enable cookie acceptance to benefit from all the services on the website.


Changes to our Privacy Policy

We may change this privacy policy from time to time. We will post any privacy policy changes on this page and if the changes are significant, we will provide a more prominent notice by adding a notice on the homepage or by sending you an email notification. We will also keep prior versions of this Privacy Policy in an archive for your review. We encourage you to review our privacy policy whenever you use our services to stay informed about our information practices and the ways you can help protect your privacy.


If you disagree with any changes to this privacy policy, you will need to stop using our services.


How to contact us

If you have any questions regarding this policy, wish to access or change your information or have a complaint, please call us at +35725252150 or write or e-mail us with your concerns at: legal@pangea.global


PANGEA TRANSLATION SERVICES LTD

Address: Maximos Court A’,  Arch. Leontiou A’ 254, 3020, Limassol