Are clients covered/compensated for any content errors/inaccuracies?
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On the occasion that you are unsatisfied with any of our services for a specific reason listed under this guarantee, Pangea Localization Services agrees to make all necessary corrections and adjustments at its own expense.
Pangea will cover the following:
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Incorrect translations
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Exclusions
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Typo errors
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Grammatical mistakes
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Ignored/forgotten terminology as requested by the client
Pangea will not cover the following:
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Style preferences that were not communicated in the project brief
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Terminology preferences that were not specified by the client
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Unsatisfactory translations that are due to poor, incorrect, incomplete, incoherent or obscure source texts.
Please note: It is required that you submit any complaints within 15 days of receiving the project(s). If Pangea fails to make the corrections within a reasonable time-frame, we will issue a refund and/or not send you an invoice for the said project(s).
