Are clients covered/compensated for any content errors/inaccuracies?

On the occasion that you are unsatisfied with any of our services for a specific reason listed under this guarantee, Pangea Localization Services agrees to make all necessary corrections and adjustments at its own expense.
Pangea will cover the following:
  • Incorrect translations
  • Exclusions
  • Typo errors
  • Grammatical mistakes
  • Ignored/forgotten terminology as requested by the client
Pangea will not cover the following:
  • Style preferences that were not communicated in the project brief
  • Terminology preferences that were not specified by the client
  • Unsatisfactory translations that are due to poor, incorrect, incomplete, incoherent or obscure source texts.
Please note: It is required that you submit any complaints within 15 days of receiving the project(s). If Pangea fails to make the corrections within a reasonable time-frame, we will issue a refund and/or not send you an invoice for the said project(s).
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